Customer Care Manager

Recruitment » Customer Care Manager

Kuala Lumpur, Selangor
13-02-2012

Responsibilities:

• To build and maintains relationship with all at management level in the entire department to facilitate the efficient escalation and resolution of Customer.
• To compile Customer Complaint letters.
• To monitor and attend to all Customer Voice.
• To monitor overall in J-Card and Service Counter.
• To communicate management objectives to the team and to ensure that the efforts of the team are focused on achieving these objectives.
• To ensure that all correspondence (faxes/e-mails/letters) are handled properly & on a timely basis and according to set standards in order to maintain quality customer services.
• To support all process management in planning, execution, auditing of Cashier or related to Customer Care Project.
• To support all process management in planning, execution, auditing of ROC.

	Requirements: Diploma or Degree in Hotel Management / Public Relation / Administration and Business Administration. At least 3 years experience in Customer Care preferably in hospitality industry. Possess leadership qualities with ability to motivate and sustain high level of team work among team members. Strong analytical skill with excellent communication, negotiation and interpersonal skills. Able to work under pressure and multi-task in a fast paced and intellectually demanding environment. Pleasant personality & well groomed. Loves to meet people. Able to work in shift, weekend & public holiday. Applicants should be Malaysian citizens or hold relevant residence status. Proficent in verbal & written English & Bahasa Malaysia; proficient in Japanese language is an added advantage.

Manager
Manpower Planning - Recruitment

AEON CO. (M) BHD. (126926H)
Head Office, 3rd Floor, AEON Taman Maluri Shopping Centre,
Jalan Jejaka, Taman Maluri, 55100 Cheras, Kuala Lumpur