Bukit Indah, 26 June 2018 AEON CO. (M) BHD., Malaysia’s leading lifestyle retailer, is making grocery shopping easier and more enriching with its new online-to-offline (O2O) concierge service. AEON’s Click & Collect now allows shoppers from Johor Bahru and Singapore to easily purchase grocery items online before conveniently collecting them later at the kiosk or through the drive thru lane located inside AEON Bukit Indah, Johor.
Collaborating with honestbee – one of Asia’s leading online concierge and delivery service providers, AEON’s Click & Collect aims to make not only offline shopping, but also online shopping even more convenient. Although the current online shopping offers the convenience of delivery to your doorstep, it also means that shoppers are restrained, in means of time and location, while they wait for their delivery. With the introduction of this new service, AEON will provide online shoppers with the freedom to drop by AEON’s store at their own convenience. The drive thru lane offers further convenience to those who wish to enhance the efficiency of their daily grocery shopping. Furthermore, offline shoppers can now maximise their onsite shopping experience such as dining, watching movies together, or even spending an unforgettable time in AEON’s Molly Fantasy indoor theme parks, knowing that the family’s grocery supplies are already taken care of.
With Click & Collect, AEON will combine the convenience of online shopping, with the joy of spending a good time together with families and loved ones inside an integrated lifestyle shopping store such as AEON Bukit Indah – a still favourite feature with most Malaysian and Singaporean shoppers especially during weekends and public holidays.
AEON’s Click & Collect key features:
• 1st Click & Collect with Drive-thru Lane in Malaysia; Customers have the option to purchase online and pick up the purchased items at the drive thru lane before heading home.
• 1st Click & Collect with Self Pick Up service in Malaysia; Customers can now shop online via honestbee’s online platform and self-pick up at the kiosk after a good day-out at the Mall or on the way home after work or also those travelling after work from Singapore.
• 1st Personal Shopper service in Southern Region via honestbee’s online platform; Customers can purchase groceries and daily commodities 24/7 from wherever they are through AEON Bukit Indah store site inside honestbee’s online platform and have it delivered to their doorstep.
The pickup and delivery services are available 7 days a week, with time slots that can be selected between 11AM to 9PM.
Prior to the Click & Collect service, AEON, in partnership with honestbee, has been expanding its home delivery service. The service has been gaining customers’ confidence resulting in 5 consecutive months of successful expansion; in addition to the initial launch in AEON Mid Valley, the service is now available at AEON Taman Maluri, AEON Cheras Selatan, MaxValu Prime Sphere Bangsar South and AEON Wellness Mid Valley.
Shinobu Washizawa (Mr), Managing Director of AEON CO. (M) BHD. said the advancements in technology and digitalization has seen consumers leading a different lifestyle in recent years, especially the millennials, where most are tech savvy and prefer to do online shopping for convenient and seamless experience.
“As a leading customer-centric retailer in Malaysia, we are actively seeking new ways to engage and better connect with our customers. We aim to offer our customers a wholesome and enriching shopping experience, be it physical store visits, via the click of a button, or a combination of both.“ said Washizawa.
Adding Value to An Established Grocer
honestbee is an online concierge and delivery service with presence in eight countries. According to Mr. Pulkit Manchanda, Country General Manager of honestbee Malaysia, “One of the key drivers for the success of the online retail sector is convenience. As a trusted online concierge, we are always evolving with time to offer our customers a whole new level of committed reliability. This new service will be a solution for those who are pressed for time to pick and queue for their groceries. That’s when we come in, as customers will have more time in their day as we do their shopping for them.”
As the pilot project of this partnership, the new Click & Collect service will kick-start at AEON Bukit Indah store. Customers who live in Johor Bahru and Singapore will enjoy more than 10,000 listed grocery products, including AEON’s own brand TopValu.
Washizawa added: “We are proud to launch this new service at AEON Bukit Indah as it will benefit not only the Johoreans, but also Singaporeans that shops here. We hope that this partnership will expand our coverage further as currently it has been focused in Kuala Lumpur, which has proven to be very encouraging so far. We will closely monitor the feedback and demands from our customers, and I am delighted to share that AEON CO. (M) BHD. will have more of such innovations in the pipeline.”
As an introductory offer, every new customer will get to enjoy a RM30 discount with a minimum spend of RM120. To enjoy this benefit, new customers need to key in the promotional code of “AEONJ30HB” to redeem any time before 1 July 2018.
About AEON CO. (M) BHD
AEON CO. (M) BHD. is a leading General Merchandise Stores (GMS) cum supermarket chain in Malaysia, with 27 AEON Malls, 35 AEON Outlets, 2 MaxValu and 3 MaxValu Prime Supermarkets across the country. In the spirit of the name AEON, which means eternity in Latin, AEON’s goal is to work together endlessly with its customers, suppliers, business partners, shareholders and the community to create a future of limitless promises. Incorporated in 1984 in response to the Malaysian Government’s invitation to help modernize the country’s retailing industry, AEON’s chain of stores strive to satisfy the ever changing needs and desires of consumers. Guided by its “Customer First” philosophy, the company’s acute understanding of the target market needs, aided by optimal product-mix, AEON surpasses consumer expectations and enhances their experience every time they shop. All this is encapsulated in the tagline “AEON Enriching Your Lifestyle”.
AEON also strongly supports environmental sustainability by championing various recycling, energy conservation and tree planting causes, by engaging and encouraging various parties, including staff, customers, NGOs, government agencies and the community at large to participate.
In 2015, AEON introduced the 'Do Mall' initiative as part of its rebranding exercise to rebrand AEON Shopping Centres to AEON Mall. The initiative marks a next step in product innovation whilst maintaining customers' favourites, a yearlong activities to enhance shopping experience and a new refreshed AEON Mall with more offerings from food, to entertainment, to fashion and to community events.
AEON has been awarded the Gold in Retail category by Putra Brand Award for 7 consecutive years since 2011. AEON was also awarded Green Leadership by Asia Pacific Entrepreneurship Awards in 2010 and 2011. In recognition’s of AEON’s CSR initiative, the Federation of Asia-Pacific Retailers Associations (FAPRA) awarded AEON the Regional Award for “Best Efforts in Social Responsibility” in 2017. To date, AEON has planted more than 500,000 trees within Malaysia and the Malaysian AEON Foundation (MAF) has donated more than RM9 million to charity causes
For more information, please visit: www.aeonretail.com.my or www.facebook.com/aeonretail.my
Almaiyah Abd Aziz
Public Relations and CSR, AEON CO. (M) BHD.
Cohn & Wolfe
Isaiah Augustin / Bryan Chan
014-675 2407 / 012-613 5223